Return and Warranty


You can return or exchange a product that did not suit you within 14 days from the date of purchase in accordance with the Law of Ukraine “On Protection of Consumer Rights”.

Return of goods is possible if:

  • Less than 14 days have passed since the purchase.
  • The item has not been used and is in mint condition.
  • The tag on the product remained intact and the receipt was preserved.

If all conditions are met, we will refund the cost of the goods within 5 working days to a bank card or in cash in the store. If the required amount is available at the cash desk, the funds can be returned on the spot at the store.

Exchange / return conditions:

  • If you are returning the goods, then you must have a document confirming your identity (passport) and a check with you. In the store, you write a return request.
  • When returning using "Nova Poshta", the goods must be sent along with a check. All costs associated with the return / exchange of goods are borne by the buyer.
  • Exchange and return of goods is possible only in the store where the purchase was made. Return / exchange of goods purchased in the online store is carried out by the services of "Nova Poshta".

If you want to return or exchange goods purchased in the online store - you need to contact us within 14 days from the date of receipt of the goods by phone: 050-55-444-21 Mon-Fri: 09:00-18:00 or by mail: